Frequently Asked Questions

LuckyPem is Bhutan's premier online lottery platform offering Time Cycles (recurring draws) and Power Pools (high-stakes draws). Play from anywhere, anytime with complete transparency and instant prize distribution.

Click 'Login' in the header and scan the QR code with your Bhutan App. Authentication is quick and secure using your existing Bhutan App credentials.

We support all major Bhutanese banks: Bank of Bhutan (BOB), Bhutan National Bank (BNB), Druk PNB Bank (PNB), T Bank, and Bhutan Development Bank Limited (BDBL).

Yes! LuckyPem operates in compliance with Bhutanese regulations. We use bank-grade security, encrypted transactions, and a certified random number generator for all draws.

Click on your wallet balance in the header, select 'Add Money', choose your bank, enter the amount, and complete the payment. Funds are typically credited within seconds.

Minimum recharge is Nu. 100. Maximum depends on your bank's daily transaction limit. There's no platform-imposed maximum.

Go to your Wallet page, click 'Withdraw', enter the amount, and select your linked bank account. Withdrawals are processed within 24 hours during business days.

LuckyPem doesn't charge any platform fees for deposits or withdrawals. Your bank may apply standard transaction charges as per their policy.

If a payment fails, no amount is deducted from your account. You can retry the transaction or contact your bank if the issue persists.

Time Cycles are recurring lottery draws that happen at regular intervals: Hourly, Daily, and Weekly. They have lower entry fees and guaranteed draws once capacity is reached.

Power Pools are high-stakes lottery draws with massive prize multipliers (10x, 50x, 100x your entry). They have limited capacity and close once all tickets are sold.

Browse available draws on the homepage, click 'Buy Ticket' on your preferred draw, ensure you have sufficient wallet balance, and confirm your entry. You'll receive instant confirmation.

Yes, unless the specific draw has entry limits. Most Time Cycles allow multiple entries, while some Power Pools may limit entries per user for fairness.

Winners are randomly selected using a cryptographically secure random number generator (CSPRNG). The system is audited and certified. Every ticket has an equal chance of winning.

Winners are notified instantly via the platform, email, and SMS. Prizes are automatically credited to your wallet balance. You can also check the Winners page for recent results.

No, all ticket sales are final once purchased. However, if a draw doesn't reach minimum capacity by the deadline, all participants receive automatic 100% refunds to their wallet.

If a draw doesn't meet minimum participants or is cancelled for any reason, all entry fees are automatically refunded to your wallet within 24 hours.

Refunds are initiated immediately and typically reflect in your wallet within 1-24 hours. You can then withdraw to your bank account if desired.

Prizes are instantly credited to the winner's LuckyPem wallet balance. You can then withdraw to your linked bank account at any time.

No maximum limit! Power Pools can reach massive jackpots depending on the multiplier. The 100x Power Pool can award prizes worth millions.

Tax regulations are as per Bhutanese law. Please consult with a tax professional for specific advice on lottery winnings.

For transparency, we publish winners' first names and masked account identifiers on the Winners Feed. Full personal details remain private.

Click 'Login', then 'Forgot Password', enter your registered email, and follow the instructions sent to your inbox to reset your password.

Yes, go to Wallet > Settings and follow the verification process to link a different bank account. This may require identity verification for security.

Immediately change your password, contact our support team, and review your transaction history. We use advanced security measures to protect your account.

We use bank-grade encryption (SSL/TLS) for all data transmission and storage. Your financial information is never stored on our servers - all payments are processed directly through secure banking gateways.

Try clearing your browser cache, using a different browser, or checking your internet connection. If issues persist, contact our support team.

Check your wallet balance and transaction history. If the amount was deducted, your ticket was purchased. Contact support with your transaction details if you need assistance.

LuckyPem works best on modern browsers: Chrome, Firefox, Safari, and Edge. Make sure your browser is updated to the latest version.